Improving quality and safeguarding project

Whaikaha has started a project to develop a new quality and safeguarding framework for the disability supports it commissions.

There are many ways that we check our funded services are delivering quality disability supports and are safeguarding disabled people and tāngata whaikaha Māori from abuse and neglect. Another name for this is a quality and safeguarding framework.

Our quality and safeguarding checks include complaints, critical incident reports, death reports, evaluations and peer worker visits. You can find out more about the current ways Whaikaha checks quality and safeguarding.

Whaikaha acknowledges there are gaps in the systems and policies to safeguard people and check the quality of supports. We aim to learn, improve and develop ways to address those gaps.

Whaikaha wants to improve our quality and safeguarding framework so that:

1. There are better ways to check and improve the quality of disability supports and safeguard disabled people and tāngata whaikaha Māori. 

2. Disability supports are better at supporting disabled people and tāngata whaikaha Māori to achieve their good life outcomes.

3. Our work aligns with Te Tiriti o Waitangi, Enabling Good Lives principles and the United Nations Convention on the Rights of Persons with Disabilities (UNCRPD).